Frequently Asked Questions

Send us an email at support@illumira.com if your questions are not answered here

Deployment & Authentication

illumira can easily integrate with your Institution’s Active Directory/LDAP, CAS or EZProxy. The service also utilizes shibboleth authentication to enable institutional users to log into the service. illumira users use the same login today as they would for other services around campus.

illumira is designed keeping the needs of institutions of all sizes in mind. The service is easily scalable to grow as per your organizational structure and need. illumira enables institutions to have hierarchical collections for each college/department which can be independently managed allowing for a decentralized deployment. The service also features multiple role based permissions that can be customized as per requirements.

ilumira’s easy to deploy solutions allows you to centrally manage all of the service aspects from a single dashboard with minimal intervention, moreover the easy to use interface means out-of-the-box usage and less training for faculty/staff.


The illumira team is always looking for suggestions to improve the service through new features workflow updates for existing features. We are always looking for feedback from Instructional Technologists, Faculty, Staff and students. We also assist institutions in developing custom solutions and workflows in deploying illumira solutions.

illumira can provide online or onsite training for your staff/faculty as per requirements. We also conduct periodic webinars on different aspects of service usage.

illumira is known for our support to both administrators and end users – ask any of our existing subscribers!. Our support team is readily available via email or phone to answer any questions that administrators might have about the service features. We also provide level 1 and level 2 support to end users through a dedicated support portal with a 1 business day response time. illumira also has a ready knowledge-base site that is constantly updated with new features and is available for access 24×7.


illumira’s responsive design makes it easy to use the service from your mobile devices to capture, upload and watch video content. Users can also upload and share photos and PDF documents as well as audio files.

illumira does not have any file size restriction to upload content into the repository. The platform supports a variety of formats and codecs. All uploaded content are automatically encoded in multiple formats to ensure best quality without any setup required.

Licensed Media Hosting Service

Many vendors offer attractive licensing discounts for hosting content on illumira. Discounts may be offered directly or through our partner VALE (Virtual Academic Library Environment of NJ).

Contact us at support@illumira.com to learn more details on vendors that participate in our discount licensing program.

If your institution has licensed video titles on illumira and you still do not have access to the video on contact us with details such as the title, name and collection. Our support staff will assist you in getting access to the video in the shortest time possible.

Simply subscribe to the service and start adding licensed titles to your collection. Curate your collection as per the needs of your organization. Once subscribed, we can provide you with a workflow that will let you add titles to your collection with our in-house team doing cataloging and digitization for you.

If you are interested in seeing illumira in action for your institution, simply reach out to us via the Request a Demo form on our website, and a member from our team will reach out to you shortly for your demo and trial options.

The illumira service is available for institutions and libraries to access. If there is a video you are interested in accessing please contact your library to provision access.

illumira staff will source the licensed video from the vendor or the licensing institution and catalog the title according to library standards. You simply access and discover the title from your repository and download title MARC records,

Yes, you will have access to complete MARC records of any title on illumira with exporting capabilities into your local OPAC or ILS systems.

Streaming video services offered today are limited in terms of licensing terms or content. illumira is unique as it allows libraries to have their own curated digital video content as per the licensing terms they choose. It allows libraries to utilize cost effective licensing models such as DSL while choosing content that faculty/students want to stream. With illumira you can stream content from any publisher/filmmaker with our team handling the cataloging and digitization of content.